Success story: Rexel Germany now automates 1,500+ daily order confirmations using InterFormNG2

Rexel Germany now automates 1,500+ daily order confirmations using InterFormNG2

Rexel Germany embarked on a comprehensive legacy ERP transformation to modernize its IT landscape, improve process automation and eliminate manual bottlenecks. A key component of this initiative was the selection of a flexible and scalable document and notification engine. Head of IT Development Solutions Michael Matthes came to the conclusion that their ERP-system lacked advanced output capabilities and decided to tackle these challenges with InterFormNG2.

Challenges

Before InterFormNG2 Rexel, Michael Matthes and his IT-team experienced several challenges, that were holding them back and slowing down processes – challenges they needed to overcome to continue their future growth. Michael Matthes highlights 3 main challenges:

• High volume of manual outputs: Daily order confirmations and special labels were generated via manual or semi-automated processes, causing delays and errors.
• Process fragmentation: Different internal notifications ran through disparate systems, leading to communication gaps.
• Scalability concerns: Their existing setup struggled to handle peak loads and bespoke formatting requirements.

InterFormNG2 Implementation

To overcome these challenges, Rexel turned to InterForm and InterFormNG2. Rexel rolled out InterFormNG2 in three focused phases:

1) Order confirmation automation

All existing order confirmation templates were migrated into InterFormNG2, and dynamic data mapping was configured so that ERP data flows seamlessly into customer-specific formatting rules.

2) Label printing integration

Special label templates were designed within InterFormNG2, and workflows with routing logic were implemented to ensure each print job is automatically directed to the correct warehouse location and printer.

3) Internal notification workflows

Key notification events were defined in InterFormNG2, and orchestration flows were developed to deliver alerts both by and directly into system dashboards.

Results & Benefits

Not only could InterFormNG2 overcome these specific challenges, but they added more results and benefits than Rexel expected prior to integrating InterFormNG2 into their ERP setup.

When talking about the results that Rexel achieved by implementing and integrating InterFormNG2, Michael Matthes highlights key results that InterFormNG2 has helped to achieve:

1,500+ Automated order confirmations daily

• Every business day, over 1,500 order confirmations are generated and dispatched without human intervention.

Improved speed & reliability

• The confirmations and labels are now produced in seconds for Rexel – And they now are always on time and error-free.

Optimized internal communication

• Key notifications about internal processes now run through InterFormNG2, significantly improving communication across the company.

Efficiency gains & error reduction

• Thanks to InterFormNG2’s automation, Rexel has seen a clear increase in overall efficiency and a reduction in sources of error.

Conclusion

Through the implementation of InterFormNG2, Rexel Germany has achieved an end-to-end document and notification solution that underpins its legacy ERP transformation.

InterFormNG2s flexibility and robust automation capabilities have become a strategic asset in modernizing the company’s IT landscape and will continue to drive operational excellence.

“We’re genuinely proud to support Rexel with their output management as part of their digitalization strategy. With InterFormNG2, we’re helping streamline and future-proof their document processes across departments. Rexel’s leadership in smart supply chains, energy monitoring, and industrial services makes them a standout partner. It’s exciting to contribute to that journey and be part of driving real, scalable value through modern output management.”

Pascal Hüben, Head of Customer Success, InterForm A/S

About InterFormNG2

InterFormNG2 is created by InterForm. It is a powerful design-, document-, archiving and automation engine designed for high-volume, mission-critical environments.

It enables organizations to automate complex output processes, deliver tailored customer communications. InterFormNG2 is both ERP- and platform-independent and can therefore integrate with any ERP and any platform with ease.

Download your free trial already today.